Classes and events do not run on public holidays and we will keep you informed of any other dates or holiday periods when our usual classes will be off.
Welcome to our policies and guidelines. Here, you’ll find everything you need to know about how our adult dance school operates, including our classes, workshops and events, what you can expect from us, and what we ask of you as a participant. Our aim is to create a welcoming, supportive and enjoyable environment where everyone can feel comfortable, build confidence and get the most out of their dance experience.
These policies apply to everyone participating in our classes and events. Where participants are under 16, a parent or guardian must complete the relevant registration and provide consent.
If you can’t find the information you’re looking for, or have any questions, please don’t hesitate to get in touch using the contact details on our Contact page.
All classes and events must be booked in advance through https://bookwhen.com/completeballetcic or via the booking links on our website.
Before making your first booking, you’ll need to create an account and complete our registration questions.This only needs to be done once, making it easier to book future classes and events.
Places are limited, so we recommend booking early to avoid disappointment. Advance booking is essential to secure your place, and we cannot guarantee availability for anyone who arrives without a booking.
We understand that online booking isn’t always accessible or convenient for everyone.If you experience any difficulties or need help making a booking, please get in touch and we’ll be happy to discuss alternative arrangements.
Prices for classes and events are listed on the Bookwhen booking site. You can pay online at the time of booking (preferred) or make a card payment at the class. We will accept cash for those who are unable to pay online or by card.
You can pay for singles lessons as you go, or pay for lots in one go, however by the end of the month, you must have paid for everything you have booked, or have attended, in that month.
If you have booked on a class or event and are no longer able to attend, you must cancel your booking on my fitness class app no later than 24 hours before it starts and, if you have paid, you will be entitled to a full refund or transfer your booking to another date. If you cancel with less than 24 hours notice, you may be allowed to transfer your booking to another date at our discretion. If you book and pay for a class or event and do not turn up, no refund or alternative will be given. If you hadn’t already paid for the booking, you will be expected to pay for the missed lesson before you can book any more classes or events with us.
Refunds will be made via the original payment method but we would encourage you to transfer your booking to another date if possible. If you have used a class pass or loyalty card as payment for the class, it will be returned to you to be re-used, providing you have given the appropriate notice as set out above.
If we need to cancel a class or event in exceptional circumstances or due to events outside our control (e.g. extreme weather conditions, Covid-19 restrictions), an email will automatically be sent from my fitness class. We will also contact everyone who had booked to arrange a refund or an alternative class.
Please arrive ready to start your class on time. If you are late, you may miss important instructions and the warm-up section and risk your own safety and wellbeing. Being late at special events may disrupt the session for other people taking part. We reserve the right to refuse entry to late comers at a class or event and no refund will be given.
A parent or guardian is required to stay in the building for the duration of the lesson where young children are taking part.
Any child participating must have a suitable parent/guardian present, or have their consent to participate in this activity. You must be logged in to your online lesson at least 5 minutes before it is due to start. Ensure that your camera/webcam is on so that the teacher can monitor your progress, however as we are working remotely, it is not always possible to give personal feedback. You can find out more about dancing safely online further down on this page.
We run a number of special events throughout the year, sometimes open to everyone, sometimes for specific classes or age groups. You can see the types of events we organise on our website and to get details of what’s on, you can subscribe to our newsletter. We also promote them on Facebook and Instagram and list them on My Fitness Class for booking. Our events could be held in a dance studio, theatre, cinema or other location and there may be specific rules or requirements set out which you will be expected to follow, particularly in relation to Covid-19. We ensure that the companies or individuals we select to run special events are appropriately trained or qualified, and the venues we use are safe and appropriate, so you can have a great experience on the day. We welcome feedback and we may email you to ask for your comments and suggestions after an event.
Classes and events do not run on public holidays and we will keep you informed of any other dates or holiday periods when our usual classes will be off.
For these specific classes, you will need the correct clothing or footwear to take part:
For all other classes, we recommend you wear:
For classes, please bring a bottle of water with you and you may also want to bring an extra layer of clothing to keep warm if necessary. You will be told about props (e.g. scarves, fans) or other equipment used in the class, when you book. We have a couple of classes which require specific equipment and you may not be able to take part without it. These are detailed below. Under current government Covid-19 guidance, it is not possible for any equipment or props to be shared and for some classes, this may mean you are not able to take part if you do not have them with you.
Ballet on a ball -Juniors, Seniors & Advanced (Progressing Ballet Technique) -All dancers will need:
You can get specific details of the equipment from the Progressing Ballet Technique website here, but please remember, it is only these three items above to begin these classes. You do not leave everything listed.
Adult Ballet Fitness -the last part of the class includes floor work and you will need to bring a yoga or exercise mat with you.
Pointe Class -For foot exercises in the class, you should bring:
Your wellbeing and safety in class are very important. Any dance or exercise class has certain risks and the degree of risk depends on your health and physical fitness. When you register for your first class, please provide details of any health problems or medical conditions that you think your teacher needs to be aware of, or anything else that you think is relevant.
You must advise your teacher of any change in your health condition which affects your ability to exercise and if necessary, you should seek further advice from a Doctor. We are trained in first aid and collect emergency contact details for all of our participants. If you haven’t exercised for a while, you should seek medical advice before attending.
In light of the Covid-19 pandemic, we understand that it can be very daunting for some people to attend events and classes with others but please be assured that we follow government guidance to prevent the spread of Covid-19 and minimise the risks. We ask you to follow the procedures that we, or the venues we use, have put in place to ensure you have as safe a class as possible. Anyone who disregard Covid-19 safety measures, such as social distancing, may be asked to leave the class or event and no refund will be given. Please do not attend any classes or events if you have symptoms of Covid-19. You can find out more in our additional Covid-19 guidance.
Dance has huge benefits for mental wellbeing too and you’ll find that we create positive and supportive learning environments in all of our classes and events. We expect anyone taking part to be respectful of others. We do not tolerate bullying or any form of discrimination and anyone displaying these behaviours will be asked to leave the class or event and may be stopped from attending complete ballet activities in the future.
Given the nature of these activities, you participate at your own risk and should only do those activities that you consider safe for your own body and the space that you are working in. Before participating, please consider:
If it’s not included in the session, please warm-up and cool-down appropriately (before and after the session) and do feel free to stop and/or modify activities as necessary.
To help protect particants, our online lessons are held on a secure platform and are only accessible with a private link and password sent directly to the person taking part, or their parent or guardian. These details are not to be shared with anyone else.
We are DBS checked and trained in safeguarding children and adults at risk of harm and abuse and we will take any reasonable action to safeguard the welfare of participants. Safeguarding others is everyone’s responsibility and if anyone has any concerns, please share them with the teacher.
We follow General Data Protection Regulations (GDPR) to collect, use and share your data appropriately. This section tells you about what information we ask you for and why, and also who we share it with.
We collect your email address when you subscribe so that we can send you details of our events and classes. When you sign up to join a class or event, we ask for personal and sensitive information, such as your:
We only collect the details we need to help ensure your wellbeing and safety in the lessons and to provide you with updates and information that you choose to receive. We do this with your consent.
We keep your information confidential, except in the following circumstances:
We use apps and software such as mailchimp, zoom and my fitness class to collect your data and help us organise, promote and run classes and events. We check that these providers, and any others we may use, have policies in place to look after your information.
If you have any questions about how we collect and use your data, please get in touch using the details on our contact page. You can find out more about how the Royal Academy of Dance uses information, on their website www.royalacademyofdance.org/privacy-policy.
We may take photographs or videos during our classes or events to help us promote what we do. We may use them on our website, Instagram or Facebook accounts or use them for email campaigns. When you sign up, you will be asked to give your consent for us to do this. You will always be told if photographs or videos are being taken in the lesson or at an event and we will only use the images or video footage of dancers who have given us their consent. You can change your consent for photography/video at any time in your My Fitness Class account. Following guidance from the Royal Academy of Dance, we do not take photographs or record videos during online sessions involving children.
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